ALOHA = LOVE: Customer Service

shipping and handling

Domestic, USA shipping: First Class Mail, FREE. International shipping: $15 flat rate. US Priority, $6-$15 (3-5 guaranteed business days) and Express, $29 (2 guaranteed business days) Mail via USPS is available. Please email your Priority/Express Shipping Request to: ask@alohaequalslove.com.

care for AEL jewelry

We suggest that ALOHA=LOVE jewelry not be worn in water, direct sunlight for an extended period or with any strong perfumes or lotions. Like anything, care needs to be taken if you want your item to last longer. Any other questions, please e-mail ask@alohaequalslove.com.

copyright

Each ALOHA=LOVE jewelry / accessories / apparel design is an ALOHA=LOVE original. ANY reproduction of ALOHA=LOVE jewelry / accessories / apparel item and/or EXACT copy of ANY of ALOHA=LOVE'S designs are a direct copyright infringement. In the event where the involved party is discovered to have reproduced any of ALOHA=LOVE'S original charms/pendants and/or EXACT copy of ANY of ALOHA=LOVE'S designs, the involved party will initially be contacted.

repairs on jewelry

Each ALOHA=LOVE piece is carefully handcrafted. During the life of the product, some damage may occur. For damage caused by everyday wear, ALOHA=LOVE is happy to repair the item at a charge depending on cause of damage. However, should you have an item that requires repair due to damage unrelated to everyday wear and whereby it is at the fault of ALOHA=LOVE, we will repair the piece, free of charge. Please e-mail ask@alohaequalslove.com, explaining reason for damage and include a description of the item/item reference number if available. We will reply with shipping address. A copy of the receipt will need to be presented. Payment upfront will be required for all repair requests. Should an additional fee also be required, we will inform you via e-mail and before item is shipped. Please allow up to 4 weeks for processing.

returns

All ALOHA=LOVE merchandise purchased online must be returned directly to ALOHA=LOVE headquarters and not to any of ALOHA=LOVE retailers. Any items bought in a retail store or on another website will not be accepted by ALOHA=LOVE. We will accept returns if customers are not completely happy and therefore, unworn merchandise may be returned with a copy of the receipt, within 30 days of receiving shipment for full refund, excluding shipping costs. Customers should expect up to 2 weeks for returns to be processed. To return merchandise, please send an e-mail to ask@alohaequalslove.com, explaining reason for return.